Shipping Policy

Thank you for choosing PARADIS LUXURY.

This Shipping Policy explains how we process and deliver orders placed through the PARADIS LUXURY website.

1. Order Processing

All orders are processed after successful order confirmation and payment verification, where applicable.

Orders are subject to product availability.

If a product is unavailable or out of stock, PARADIS LUXURY may delay, modify, or cancel the order and inform the customer accordingly.

2. Delivery Time

We generally aim to deliver orders within 7–10 business days from the date of successful order confirmation.

Delivery time may vary depending on:

• Delivery location
• Product availability
• Courier/logistics partner
• Weather conditions
• Public holidays
• Natural events
• Government restrictions
• Other circumstances beyond our reasonable control

The estimated delivery period is therefore not a guaranteed delivery date.

3. Product Availability

Orders are fulfilled only when the selected product is available in stock.

If a product becomes unavailable after an order has been placed, PARADIS LUXURY may contact the customer regarding the available options, including:

• Waiting for the product to become available
• Replacing the product, where applicable
• Cancelling the unavailable item
• Processing an eligible refund, where applicable

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/Flat number
• Street/Area
• City
• State
• PIN code
• Valid contact number

PARADIS LUXURY will not be responsible for delivery delays caused by an incorrect, incomplete, or unavailable delivery address provided by the customer.

5. Courier and Delivery

Orders may be shipped through third-party courier and logistics partners.

Once the order has been handed over to the delivery partner, tracking information may be provided to the customer where available.

Customers may be contacted by the courier partner for delivery coordination.

6. Delivery Delays

While we aim to deliver orders within 7–10 business days, delays may occasionally occur due to circumstances beyond our control.

If your order is delayed beyond the expected delivery period, please contact our customer support team with your order details.

7. Damaged or Incorrect Products

If you receive a package that appears damaged, opened, or contains an incorrect product, please contact PARADIS LUXURY customer support as soon as possible.

We may request photographs, videos, order details, or other information to verify the issue and determine the appropriate resolution.

8. Undelivered or Returned Shipments

If an order cannot be delivered because of an incorrect address, customer unavailability, refusal to accept the package, or repeated failed delivery attempts, the shipment may be returned to PARADIS LUXURY.

Any re-shipping or additional delivery charges, where applicable, may be the customer's responsibility.

9. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on the order, location, delivery method, or promotional offer.